SERVER

Department:

FOH

Location:

Columbia/Ellicott City, MD, USA

Employment Type:

Part Time
  • Maintains a Guest focus while performing duties
  • Assumes 100% responsibility for quality guests' experience
  • Welcome and greet guests within one minute.
  • Make all our guests feel special and let them know you're there to personally take care of them
  • Inform guests of specials and menu changes.
  • Make specific beverage, appetizer, entreĢe, and dessert recommendations you genuinely feel your guestswill enjoy
  • Answer questions about our food, beverages and other restaurant functions and services.
  • Take food and beverage orders from guests, enter orders in our point-of-sale system before taking item tothe table. 
  • Deliver food and beverages from kitchen and bar to guests in a timely matter
  • Pre-bus tables between each course.
  • Perform side work during each shift as required by service station assignment.
  • Complete opening and closing checklists.
  • Maintain clean and stocked service and dinning areas.
  • Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service.  
  • Respond promptly and courteously to any requests.
  • Provide proactive beverage refills
  • Prepare final bill, present check to guest, accept payment, and process through the POS system.
  • Return change to the guest quickly.
  • Be ready and willing to assist fellow servers before they ask.
  • Thank guests for their visit and invite them to return.
  • Attends all scheduled employee meetings and brings suggestions for improvement.
  • Notify manager-on-duty any time a guest is not 100% satisfied with their experience.
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The Alehouse Columbia